One of the book's contributors Anne-Marie Deitering is conducting a brief survey on virtual reference services. Below is the description and link.
Do you provide reference assistance using instant messaging and/or integrated virtual reference software? If so, please consider completing our survey gathering information for a study on librarians' attitudes towards instruction during virtual reference transactions. This survey is anonymous and should take no longer than 15 minutes to complete. Results will be used to improve virtual reference services and will be distributed via conference presentations and publication. We will collect responses for 2 weeks, from April 21 through May 5. The survey website can be found at: https://www.surveymonkey.com/s.aspx?sm=wjtou978Ke_2fscmtKjUkSfA_3d_3d